New trends are constantly appearing in the market; some of them can be good for banks, while others may not be so good. In this new emerging context, there are many dynamic changes to look at and be ready to face, and a strategic plan is fundamental to getting ahead. It is my belief that in a...

Retail banking is a distinct part of the banking industry. It has been undergoing important changes in recent decades mainly due to technological innovations and deregulation. Many internal and external factors have accrued over this time and as a consequence of this, its strategic focus has...