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Dienstleistungsqualität
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Consumer behaviour
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25
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15
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service quality
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Prybutok, Victor R.
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Boakye, Kwabena G.
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Qin, Hong
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Zhang, Xiaoni
10
Jones, Mary C.
9
Sidorova, Anna
9
Blankson, Charles
7
Harun, Ahasan
7
Peak, Daniel A.
7
Prybutok, Gayle
7
Hossain, Muhammad Muazzem
5
Koh, Chang E.
5
Fang, Jiaming
4
Kappelman, Leon A.
4
Ryan, Sherry D.
4
Wen, Chao
4
Evangelopoulos, Nicholas
3
Scott, Rebecca A.
3
Ashton, Triss
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David, Alsius
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Dinulescu, Catalin C.
2
Hajian, Ava
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Isik, Oyku
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Landrum, Hollis
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Landrum, Hollis T.
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Liu, Xiaotong
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McGinnis, Thomas C.
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Obaze, Yolanda
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Pavur, Robert J.
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Peng, Xianghui
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Randall, Wesley S.
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Rokonuzzaman, Md
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Senn, William D.
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Strutton, David
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Talukder, Majharul
2
Torres, Russell
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Visinescu, Lucian L.
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Xie, Heng
2
Young, Randall
2
Abdullah, A. B. M.
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Quality management journal : QMJ
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of services and standards
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Journal of retailing and consumer services
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Journal of decision systems
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Operations management research : OMR ; advancing practice through theory
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International journal of quality & reliability management
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IEEE transactions on engineering management : EM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Intelligent systems in accounting finance and management : international journal
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International journal of business excellence
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International journal of business performance management
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International journal of electronic commerce : IJEC
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International journal of logistics systems and management
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of productivity and quality management : IJPQM
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Inventive approaches for technology integration and information resources management
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Journal of business analytics
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Journal of marketing communications
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Journal of marketing theory and practice
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Journal of nonprofit & public sector marketing
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Journal of strategic marketing
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Selected readings on information technology management : contemporary issues
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Socio-economic planning sciences : the international journal of public sector decision-making
1
Springer eBook Collection / Business and Management
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ECONIS (ZBW)
OLC EcoSci
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Other ZBW resources
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BASE
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RePEc
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EconStor
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USB Cologne (EcoSocSci)
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1
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
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2
Business intelligence (BI) success and the role of BI capabilities
Isik, Oyku
;
Jones, Mary C.
;
Sidorova, Anna
- In:
Intelligent systems in accounting finance and …
18
(
2011
)
4
,
pp. 161-176
Persistent link: https://www.econbiz.de/10009515071
Saved in:
3
Enabling firm performance through business intelligence and analytics : a dynamic capabilities perspective
Torres, Russell
;
Sidorova, Anna
;
Jones, Mary C.
- In:
Information & management : the internat. journal of …
55
(
2018
)
7
,
pp. 822-839
Persistent link: https://www.econbiz.de/10011931551
Saved in:
4
The formation of initial trust by potential passengers of self-driving taxis
Xie, Heng
;
David, Alsius
;
Al Mamun, Md Rasel
;
Prybutok, …
- In:
Journal of decision systems
32
(
2023
)
2
,
pp. 326-355
Persistent link: https://www.econbiz.de/10014330755
Saved in:
5
Information and communication technology offshoring logistics success : a social exchange perspective
St. John, Jeremy
;
Visinescu, Lucian L.
;
Guynes, Carl Stephen
- In:
Information systems management
33
(
2016
)
3
,
pp. 212-230
Persistent link: https://www.econbiz.de/10011633783
Saved in:
6
Enterprise architecture as politics : an actor-network theory perspective
Sidorova, Anna
;
Kappelman, Leon A.
- In:
The SIM guide to enterprise architecture
,
(pp. 70-88)
.
2010
Persistent link: https://www.econbiz.de/10003920056
Saved in:
7
Enterprise architecture : charting the territory for academic research
Kappelman, Leon A.
;
McGinnis, Thomas
;
Petit, Alex
; …
- In:
The SIM guide to enterprise architecture
,
(pp. 96-110)
.
2010
Persistent link: https://www.econbiz.de/10003920082
Saved in:
8
Business process research: a cross-disciplinary review
Sidorova, Anna
;
Isik, Oyku
- In:
Business process management journal
16
(
2010
)
4
,
pp. 566-597
Persistent link: https://www.econbiz.de/10008648064
Saved in:
9
Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui
;
Scott, Rebecca
;
Prybutok, Victor
; …
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
3/4
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
Saved in:
10
Uncovering the intellectual core of the information systems discipline
Sidorova, Anna
;
Evangelopoulos, Nicholas
;
Valacich, …
- In:
Management information systems : mis quarterly
32
(
2008
)
3
,
pp. 467-482
Persistent link: https://www.econbiz.de/10003757884
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