Mainil, Tomas; Van Loon, Francis; Botterill, David; … - In: Annual review of health care management : strategy and …, (pp. 145-159). 2012
Purpose – Hospitals need to determine if an international patient department is a necessity to communicate with and manage international patients. Design/Methodology/Approach – A benchmarking instrument was created to assess the level of professionalism in managing international patients,...