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Dienstleistungsqualität
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Lin, Wen-bao
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International journal of commerce and management
4
The service industries journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of electronic business
1
Total quality management & business excellence
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ECONIS (ZBW)
OLC EcoSci
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A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 137-157
Persistent link: https://www.econbiz.de/10003918755
Saved in:
2
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
3
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
Saved in:
4
Construction of on-line consumer behavior models : a comparative study of industries in Taiwan
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
2
,
pp. 123-149
Persistent link: https://www.econbiz.de/10003933866
Saved in:
5
Factors enhancing the intentions of employees toward customer-oriented behaviors
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
3
,
pp. 267-288
Persistent link: https://www.econbiz.de/10003933887
Saved in:
6
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
7
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Saved in:
8
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Saved in:
9
The determinants of consumers' switching intentions after service failure
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 837-854
Persistent link: https://www.econbiz.de/10009625459
Saved in:
10
Service recovery model : the integrated view
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
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