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Quality management
14
Qualitätsmanagement
14
Dienstleistungsqualität
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Service quality
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Greece
10
Griechenland
10
Beziehungsmarketing
6
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Andronikidis, Andreas
26
Gotzamani, Katerina
17
Georgiou, Andreas C.
11
Bellou, Victoria
9
Kafetzopoulos, Dimitrios
5
Priporas, Constantinos-Vasilios
5
Vassiliadis, Chris A.
5
Vouzas, Fotis
4
Gianni, Maria
3
Kamvysi, Konstantina
3
Stylos, Nikolaos
3
Tsafarakis, Stelios
3
Vassiliadis, Chris
3
Zervoudakis, Konstantinos
3
Altsitsiadis, Efthymios
2
Bitzenis, Aristidis P.
2
Gotzamani, Katerina D.
2
Longinidis, Pantelis
2
Paltayian, George
2
Thanassoulis, Emmanuel
2
Tsantas, Nikolas
2
Alexiadou, Chrysi
1
Andronikidis, Andreas I.
1
Bernardo, Merce
1
Casadesús, Martí
1
Dey, Prasanta Kumar
1
Dimitriadis, Nikos
1
Dimitriou, V. A.
1
Dimitriou, Vasileios A.
1
Fotiadis, Thomas
1
Goniadis, Ioannis
1
Jelastopulu, Eleni
1
Karolidis, Dimitrios
1
Konstantaras, Ioannis
1
Krikonis, Konstantinos
1
Marangos, John
1
Masmanidis, Theofilos
1
Mišić, Aleksandra
1
Ntamadaki, Vasiliki
1
Paltayian, George N.
1
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European journal of operational research : EJOR
5
International journal of quality & reliability management
3
Tourism management : research, policies, practice
3
Benchmarking : an international journal ; BIJ
2
EuroMed journal of business
2
International journal of innovation management
2
Journal of the Operational Research Society : OR
2
The marketing review
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Business process management journal
1
Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
1
European business review
1
European management journal
1
Forum for social economics
1
International journal of business excellence
1
International journal of economic policy in emerging economies
1
International journal of services, economics and management
1
International journal of technology marketing : IJTMkt
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Journal of strategy and management
1
Journal of the Operational Research Society
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing : an international journal
1
Supply chain management : an international journal
1
The TQM journal : the international review of organizational improvement
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
Total quality management & business excellence
1
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ECONIS (ZBW)
Other ZBW resources
26
OLC EcoSci
22
RePEc
10
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1
Capturing and prioritizing students' requirements for course design by embedding fuzzy-AHP and linear programming in QFD
Kamvysi, Konstantina
;
Gotzamani, Katerina
; …
- In:
European journal of operational research : EJOR
237
(
2014
)
3
,
pp. 1083-1094
Persistent link: https://www.econbiz.de/10010384623
Saved in:
2
Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina
;
Gotzamani, Katerina
;
Georgiou, …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
Saved in:
3
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
4
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
5
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
6
Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard
Gotzamani, Katerina
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 687-704
Persistent link: https://www.econbiz.de/10003995860
Saved in:
7
Linking dimensions of perceived service quality to actual purchase behaviour
Andronikidis, Andreas
- In:
EuroMed journal of business
4
(
2009
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003928382
Saved in:
8
A synthetic framework to study cognitive views of the self and properties of ethnic/cultural identity in consumer behaviour : a review and proposed research agenda
Andronikidis, Andreas
- In:
The marketing review
13
(
2013
)
4
,
pp. 303-328
Persistent link: https://www.econbiz.de/10010346391
Saved in:
9
Psychographic segmentation in the financial services context : a theoretical framework
Andronikidis, Andreas
- In:
The marketing review
8
(
2008
)
3
,
pp. 277-296
Persistent link: https://www.econbiz.de/10003760746
Saved in:
10
An integrated framework to improve quality and competitive positioning within the financial services context
Paltayian, George N.
;
Georgiou, Andreas C.
;
Gotzamani, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 527-547
Persistent link: https://www.econbiz.de/10009668467
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