In its February 2008 issue, the Harvard Business Review (HBR) classified “collaborative” technologies (social networking sites, virtual worlds, multi-player games, the peer‐to‐peer economy) as one of the 20 most important developments in the business world. A study from The McKinsey...

On one hand, IS are expected to improve performance, especially in terms of production factor productivity (SESSI, 2006, 2007), and on the other hand simplify the seemingly ever-increasing complexity within the firms. Research has often focused on how to implement IS, but very little on the...