The emergence of pure Internet-based service providers has put many integrated telecommunications firms – industry incumbents that provide services on their own infrastructure – under massive pressure. While various pure service providers enjoy high performance, the products offered by the...

Technological progress allows Internet Service Providers (ISPs) to carry out network manage-ment practices in a discriminatory fashion without being detected by their customers. This creates an opportunity that providers will exploit this information asymmetry in an opportunistic way by blocking...

The goal of this paper is to evaluate the importance of cloud services for Integrated Service Providers and how collaborative product development could strengthen their position within the "Cloud Industry". The global cloud market is growing rapidly and gaining daily more momentum. The German...