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Detecting passengers' heterogeneity on airlines’ services using SP data
Bellizzi, Maria Grazia; Dell'Olio, Luigi; Eboli, Laura; … - In: Journal of air transport management 96 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10013041115
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An ordinal logistic regression model for analysing airport passenger satisfaction
Eboli, Laura; Mazzulla, Gabriella - In: EuroMed journal of business 4 (2009) 1, pp. 40-57
Persistent link: https://www.econbiz.de/10003928392
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How to capture the passengers' point of view on a transit service through rating and choice options
Eboli, Laura; Mazzulla, Gabriella - In: Transport reviews : TR 30 (2010) 4, pp. 435-450
Persistent link: https://www.econbiz.de/10008647686
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Service quality in a mid-sized air terminal : a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity
Allen, Jaime; Bellizzi, Maria Grazia; Eboli, Laura; … - In: Journal of air transport management 84 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012253104
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Quality of service in public transport based on customer satisfaction surveys : a review and assessment of methodological approaches
Oña, Juan de; Oña, Rocio de - In: Transportation science : a journal of the Institute for … 49 (2015) 3, pp. 605-622
Persistent link: https://www.econbiz.de/10011338632