This paper examines the service quality dimensions of Indian private banks dealing with retail banking. Overall service quality level acts as an antecedent for customer satisfaction. The factors extracted give perceived service quality dimensions which correlate with overall attitudinal loyalty....

"This book capture the state of the art trends and advancements in big data analytics, its technologies, and applications. The book also aims to identify potential research directions and technologies that will facilitate insight generation in various domains of science, industry, business, and...