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Online complaint handling practices : company strategies and their effects upon post-complaint satisfaction
Schwab, Pierre-Nicolas - 2015
Persistent link: https://www.econbiz.de/10010483421
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An exploratory study of collinearity effects between antecedents of post-complaint satisfaction
Schwab, Pierre-Nicolas - 2015
Persistent link: https://www.econbiz.de/10011289052
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Politeness matters : the antecedents and consequences of politeness in a complaint handling setting
Schwab, Pierre-Nicolas; Rosier, Laurence; Rothenberger, … - 2015
Persistent link: https://www.econbiz.de/10011289054
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Online complaint handling : the effects of politeness and grammaticality upon perceived professionalism and loyalty
Schwab, Pierre-Nicolas; Rothenberger, Sandra - 2015
Persistent link: https://www.econbiz.de/10011289059
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Influence of the communication channel on the forms of impoliteness in company-customer interactions
Schwab, Pierre-Nicolas; Rosier, Laurence - 2015
Persistent link: https://www.econbiz.de/10011289071
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Interview mit Dr. Pierre-Nicolas Schwab, RTBF, Chairman der Big Data Initiative (BDI) der European Broadcasting Union (EBU)
Schwab, Pierre-Nicolas (interviewee) - In: Medienwirtschaft : MW ; Perspektiven der digitalen … 16 (2019) 2, pp. 12-15
Persistent link: https://www.econbiz.de/10012054998