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Karmarkar, Uma R.; Plassmann, Hilke - 2015

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Karmarkar, Uday S.; Karmarkar, Uma R. - In: Managing consumer services : factory or theater?, (pp. 109-130). 2014

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Karmarkar, Uma R.; Plassmann, Hilke - In: Organizational research methods : ORM 22 (2019) 1, pp. 174-195

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Karmarkar, Uma R.; Plassmann, Hilke - 2015 - Revised version of 2015/19/MKT

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