Palaon, Hilman; Wiryono, Sudarso Kaderi; Faturohman, Taufik - In: Cogent business & management 7 (2020) 1, pp. 1-19
Branchless banking agent business is growing in many developing countries. Agents are an extension of financial services providers to serve the last mile customers. We adopted the framework of satisfaction theory to analyze the satisfaction and business continuity of branchless banking agents....
