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Nowadays, scientific management of organizations requires appropriate applying of information and communication technology tools such as Enterprise Resource Planning (ERP) systems. Therefore, identifying and studying these systems, especially from a management perspective, are highly essential....
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All business processes leave their ‘imprints' in enterprise systems. For example, business process events are recorded in logs for Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems. This paper focuses on the potential use of...
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