This paper presents an analysis of the changing food risk perceptions of German consumers over the period 1992 to 2002. We analyse the respondents' general risk attitudes and their specific perceptions of food risks. Using cluster analysis we generate a typology of four consumer types. One group...

Disclaimers are widely used by firms to warn customers of dangers and limitations of their products, and are persuasive when the issue is important. We examine the effects of mandatory disclaimers. Speech restrictions conflict with basic economic incentives. Sellers are motivated by profit to...

An online provider’s termination of a user’s online account can be a major-and potentially even life-changing-event for the user. Account termination exiles the user from a virtual place the user wanted to be; termination disrupts any social network relationship ties in that venue, and...

In August 2009, we demonstrated that popular websites were using “Flash cookies” to track users. Some advertisers had adopted this technology because it allowed persistent tracking even where users had taken steps to avoid web profiling. We also demonstrated “respawning” on top sites...

Europe has gone through a wave of liberalisation in the last two decades. Measures were first adopted to that effect in the telecommunications sector, which has since then become the sector of electronic communications. They were extended, afterwards, in their substance, to other economic...

The ongoing financial crisis has exacerbated concerns about the need to redefine the role and characteristics of regulation. In the case of public services, deregulation was justified by the benefits that would accrue to consumers, though scant attention was paid to actual consumer experience in...