Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Analysing the fulfilment of se...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
24
Relationship marketing
24
Brand image
16
Brand management
16
Markenführung
16
Markenimage
16
Einzelhandel
14
Retail trade
14
Hotel industry
12
Hotellerie
12
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
10
Marketing management
10
Marketingmanagement
10
Service quality
10
Information technology
9
Informationstechnik
9
Viral marketing
9
Virales Marketing
9
Lieferantenmanagement
8
Supplier relationship management
8
Satisfaction
7
Brand
6
Croatia
6
Kroatien
6
Markenartikel
6
Nachhaltige Entwicklung
6
Social Web
6
Social web
6
Sustainable development
6
Brand equity
5
Brand loyalty
5
Confidence
5
Innovation
5
Markentreue
5
Marketing
5
Spain
5
more ...
less ...
Online availability
All
Undetermined
35
Free
7
CC license
1
Type of publication
All
Article
61
Type of publication (narrower categories)
All
Article in journal
60
Aufsatz in Zeitschrift
60
Aufsatz im Buch
1
Book section
1
Language
All
English
56
Spanish
5
Author
All
Gil Saura, Irene
37
Šerić, Maja
27
Moliner-Velázquez, Beatriz
18
Ruiz-Molina, Maria-Eugenia
14
Fuentes-Blasco, Maria
6
Mikulić, Josip
6
Berenguer Contrí, Gloria
5
Fayos-Gardó, Teresa
5
Fuentes-Blasco, María
5
Mollá Descals, Alejandro
5
Ruiz-Molina, María-Eugenia
4
Vernuccio, Maria
4
Frasquet Deltoro, Marta
3
Marín, Antonio
3
Patrizi, Michela
3
Praničević, Daniela Garbin
3
Bordian, Mariia
2
Krešić, Damir
2
Ozretić Došen, Đurđana
2
Pastore, Alberto
2
Ruiz-Molina, María Eugenia
2
Servera-Francés, David
2
Belda-Miquel, Sergio
1
Calderon-Garcia, Haydee
1
Calderón-García, Haydeé
1
Calderón-García, Haydée
1
Ceccotti, Federica
1
Cuadrado, Manuel
1
Cuadrado-García, Manuel
1
Fayos-Gardo, Teresa
1
Gallarza, Martina G.
1
Gonzalez-Gallarza, Martina
1
Juma-Michilena, Israel-Javier
1
Lorenzo-Romero, Carlota
1
Mendoza-Moreira, Madelyn
1
Michel, Géraldine
1
Moise, Mihaela
1
Moise, Mihaela Simona
1
Moliner-Velazquez, Beatriz
1
Mondéjar-Jiménez, Juan-Antonio
1
more ...
less ...
Published in...
All
International journal of retail and distribution management
4
The journal of brand management : an international journal
4
Journal of hospitality and tourism insights
3
Service business
3
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Management decision : MD
2
Market : review for marketing theory and practice
2
The journal of services marketing
2
The service industries journal
2
Universia business review : UBR
2
Arts and the market : AAM
1
Corporate communications : an international journal
1
Customer relations
1
Economic research
1
European journal of marketing : EJM
1
European management journal
1
European research on management and business economics
1
International business and economics research journal
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing
1
International journal of retail & distribution management
1
International journal of sustainable economy
1
International journal of technology marketing : IJTMkt
1
International journal of transport economics
1
International review on public and non-profit marketing
1
Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
1
Journal of East European management studies : JEEMS
1
Journal of business-to-business marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service theory and practice : JSTP
1
Journal of vacation marketing : an international journal
1
Revista globalización, competitividad y gobernabilidad : revista cuatrimestral : GCG
1
The international review of retail, distribution and consumer research
1
The journal of consumer marketing
1
The journal of product & brand management
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
19
OLC EcoSci
11
RePEc
4
EconStor
2
Showing
1
-
10
of
61
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
2
¿Es posible aumentar la satisfacción del cliente después de una queja? : la Paradoja de Recuperación del Servicio en el comercio minorista
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
Universia business review : UBR
(
2015
)
46
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011675261
Saved in:
3
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
4
El boca-oído de clientes insatisfechos : un enfoque de segmentación en servicios de restaurantes : a segmentation approach in restaurants services
Moliner-Velázquez, Beatriz
- In:
Universia business review : revista trimestral de …
33
(
2012
),
pp. 30-47
Persistent link: https://www.econbiz.de/10009560094
Saved in:
5
An overview about fashion retailing sector : UK versus Spain
Mollá Descals, Alejandro
;
Lorenzo-Romero, Carlota
; …
- In:
International business and economics research journal
11
(
2012
)
13
,
pp. 1439-1446
Persistent link: https://www.econbiz.de/10009699611
Saved in:
6
Turismo y moda : factores que afectan a la duración del viaje
Calderón-García, Haydeé
;
Gonzalez-Gallarza, Martina
; …
- In:
Universia business review : UBR
(
2016
)
51
,
pp. 34-51
Persistent link: https://www.econbiz.de/10011686093
Saved in:
7
Implantación internacional de los minoristas de moda multicanal: capacidades dinámicas e incrustación en los mercados
Fayos-Gardó, Teresa
;
Calderón-García, Haydée
; …
- In:
Revista globalización, competitividad y gobernabilidad …
11
(
2017
)
2
,
pp. 62-79
Persistent link: https://www.econbiz.de/10011786130
Saved in:
8
A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia
Šerić, Maja
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 340-366
Persistent link: https://www.econbiz.de/10011924290
Saved in:
9
Relationships between social Web, IMC and overall brand equity : an empirical examination from the cross-cultural perspective
Šerić, Maja
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 646-667
Persistent link: https://www.econbiz.de/10011698257
Saved in:
10
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
