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Developing a prediction model for customer churn from electronic banking services using data mining

Keramati, Abbas; Ghaneei, Hajar; Mirmohammadi, Seyed … - In: Financial innovation : FIN 2 (2016) 10, pp. 1-13

Background: Given the importance of customers as the most valuable assets of organizations, customer retention seems to be an essential, basic requirement for any organization. Banks are no exception to this rule. The competitive atmosphere within which electronic banking services are provided...

Persistent link: https://www.econbiz.de/10011542335

Customer relationship management activities in e-banking : the case of Iranian banks

Keramati, Abbas; Farshid, Mana; Salehi-Sangari, Esmail; … - In: International journal of electronic customer … 3 (2009) 3, pp. 207-235

Persistent link: https://www.econbiz.de/10003897763

A hierarchical structure to evaluate risk of customer relationship management (CRM) projects

Keramati, Abbas; Nazari-Shirkouhi, Salman; Moshki, H.; … - In: International journal of electronic customer … 4 (2010) 2, pp. 97-124

Persistent link: https://www.econbiz.de/10003974001

An integrated multivariate approach for optimisation of IT/IS investment in conventional power plants

Azadeh, Mohammad Ali; Keramati, Abbas; Songhori, Mohsen … - In: International journal of business information systems : … 5 (2010) 1, pp. 84-101

Persistent link: https://www.econbiz.de/10003920964

A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation

Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1170-1185

Persistent link: https://www.econbiz.de/10008668690

Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis : a survey on Swedish car part supplier sector

Keramati, Abbas; Albadvi, Amir - In: International journal of information technology and … 8 (2009) 4, pp. 442-462

Persistent link: https://www.econbiz.de/10003895844

Improving business processes with business process modelling notation and business process execution language: an action research approach

Keramati, Abbas; Golian, Hamid Reza; Afshari-Mofrad, Masoud - In: International journal of business information systems : … 7 (2011) 4, pp. 458-476

Persistent link: https://www.econbiz.de/10009235103

An artificial neural network-based DSS to prioritise information technology and its complementary investments in industrial firms

Keramati, Abbas; Mojir, Navid; Afhsri-Mofrad, Masoud; … - In: International journal of business information systems : … 9 (2012) 2, pp. 149-168

Persistent link: https://www.econbiz.de/10009503318

Identifying and prioritising critical success factors for CRM implementation : a case study

Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman; … - In: International journal of electronic customer … 6 (2012) 3/4, pp. 235-256

Persistent link: https://www.econbiz.de/10009783499

Estimation and optimisation of right-censored data in survival analysis by neural network

Azadeh, Mohammad Ali; Keramati, Abbas; Tolouei, Hazhir; … - In: International journal of business information systems : … 14 (2013) 3, pp. 322-334

Persistent link: https://www.econbiz.de/10010205068