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Using robust queueing to expose the impact of dependence in single-server queues
Whitt, Ward; You, Wei - In: Operations research 66 (2018) 1, pp. 184-199
Persistent link: https://www.econbiz.de/10011818616
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Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
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Asymptotics of the area under the graph of a Lévy-driven workload process
Blanchet, J.; Mandjes, Michel - In: Operations research letters 41 (2013) 6, pp. 730-736
Persistent link: https://www.econbiz.de/10010236009
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Implications of hyperbolic discounting for optimal pricing and scheduling of unpleasant services that generate future benefits
Plambeck, Erica L.; Wang, Qiong - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1927-1946
Persistent link: https://www.econbiz.de/10009788937
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Fitting the Pht/Mt/s/c time-dependent departure process for use in tandem queueing networks
Nasr, Walid W.; Taaffe, Michael R. - In: INFORMS journal on computing : JOC 25 (2013) 4, pp. 758-773
Persistent link: https://www.econbiz.de/10010203578
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On the allocation of exclusive-use counters for airport check-in queues : static vs. dynamic policies
Parlar, Mahmut; Rodrigues, Brian; Sharafali, Moosa - In: Opsearch : journal of the Operational Research Society … 50 (2013) 3, pp. 433-453
Persistent link: https://www.econbiz.de/10010207228
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Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory; Tezcan, Tolga; Tilson, Vera - In: Management science : journal of the Institute for … 59 (2013) 5, pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
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Line, line, everywhere a line : cultural considerations for waiting-line managers
Gillam, Graham; Simmons, Kyle; Stevenson, Donald; … - In: Business horizons 57 (2014) 4, pp. 533-539
Persistent link: https://www.econbiz.de/10010400521
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Optimized appointment scheduling
Kemper, Benjamin; Klaassen, Chris A.; Mandjes, Michel - In: European journal of operational research : EJOR 239 (2014) 1, pp. 243-255
Persistent link: https://www.econbiz.de/10010403524
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Maintaining secure and reliable distributed control systems
Sleptchenko, Andrei; Johnson, M. Eric - In: INFORMS journal on computing : JOC 27 (2015) 1, pp. 103-117
Persistent link: https://www.econbiz.de/10010505082