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Managing Appointment Booking Under Customer Choices

Liu, Nan; Ven, P. M. van de; Zhang, Bo - 2018

Motivated by the increasing use of online appointment booking platforms, we study how to offer appointment slots to customers in order to maximize the total number of slots booked. We develop two models, non-sequential offering and sequential offering, to capture different types of interactions...

Persistent link: https://www.econbiz.de/10014114875

Dispatching fire trucks under stochastic driving times

Usanov, D.; Ven, P. M. van de; Mei, R. D. van der - In: Computers & operations research : and their … 114 (2020), pp. 1-18

Persistent link: https://www.econbiz.de/10012146647

Max-weight scheduling across multiple timescales

Squillante, Mark S.; Ven, P. M. van de - In: Operations research letters 46 (2018) 2, pp. 245-250

Persistent link: https://www.econbiz.de/10011824904

Assortment optimization under the multinomial logit model with sequential offerings

Liu, Nan; Ma, Yuhang; Topaloğlu, Hüseyin - In: INFORMS journal on computing : JOC 32 (2020) 3, pp. 835-853

Persistent link: https://www.econbiz.de/10012294745

Appointment scheduling under time-dependent patient no-show behavior

Kong, Qingxia; Li, Shan; Liu, Nan; Teo, Chung-Piaw; … - In: Management science : journal of the Institute for … 66 (2020) 8, pp. 3480-3500

Persistent link: https://www.econbiz.de/10012289155

Managing appointment-based services in the presence of walk-in customers

Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686

Persistent link: https://www.econbiz.de/10012213219

When waiting to see a doctor is less irritating : understanding patient preferences and choice behavior in appointment scheduling

Liu, Nan; Finkelstein, Stacey R.; Kruk, Margaret E.; … - In: Management science : journal of the Institute for … 64 (2018) 5, pp. 1975-1996

Persistent link: https://www.econbiz.de/10011873915

When open access might not work : understanding patient attitudes in appointment scheduling

Finkelstein, Stacey R.; Liu, Nan; Rosenthal, David; … - In: Health care management review : the journal for health … 43 (2018) 4, pp. 348-358

Persistent link: https://www.econbiz.de/10011930149

Dynamic scheduling of outpatient appointments under patient no-shows and cancellations

Liu, Nan; Ziya, Serhan; Kulkarni, Vidyadhar G. - In: Manufacturing & service operations management : M & SOM 12 (2010) 2, pp. 347-364

Persistent link: https://www.econbiz.de/10003979476

Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060