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Customer relationship management in the banking sector : impact of internet usage by the customer

Jham, Vimi - In: International journal of business innovation and research 4 (2010) 1/2, pp. 93-102

Persistent link: https://www.econbiz.de/10003953755

Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics

Jham, Vimi - In: International journal of strategic change management : IJSCM 4 (2012) 3/4, pp. 229-249

Persistent link: https://www.econbiz.de/10009756682

An empirical investigation of customer satisfaction with multi channel banking

Jham, Vimi - In: International journal of electronic customer … 3 (2009) 2, pp. 121-131

Persistent link: https://www.econbiz.de/10003850219

Filli Café : experience tea and talk

Jham, Vimi - In: Asian journal of management cases 20 (2023) 1, pp. 47-58

Persistent link: https://www.econbiz.de/10014229841

Does green brand anthropomorphism influence repurchase intention? : understanding the impact of brand warmth, psychological ownership, and self-brand congruity

Sehgal, Nidhi; Jham, Vimi; Malhotra, Gunjan - In: Journal of retailing and consumer services 75 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014373396

Customer satisfaction and its impact on performance in banks : a proposed model

Jham, Vimi; Khan, Kaleem Mohd. - In: South Asian journal of management : SAJM 16 (2009) 2, pp. 109-126

Persistent link: https://www.econbiz.de/10003903124

Determinants of performance in retail banking : perspectives of customer satisfaction and relationship marketing

Jham, Vimi; Khan, Kaleem Mohd - In: Singapore management review : Asia Pacific journal of … 30 (2008) 2, pp. 35-45

Persistent link: https://www.econbiz.de/10003805517

Customer satisfaction in the Indian banking sector : a study

Jham, Vimi; Khan, Kaleem Mohd - In: IIMB management review 20 (2008) 1, pp. 84-93

Persistent link: https://www.econbiz.de/10003689597

Cases on consumer-centric marketing management

Jham, Vimi (ed.); Puri, Sandeep (ed.) - 2014

Understanding consumer behavior through mental accounting: evidence from Turkish consumers / Tugba Ucma, Ali Naci Karabulut, Ali Caglar Uzun -- What went wrong? / Bhavna Bhalla -- Case study on relationship marketing / Bhawana Sharma, Tulika Sood -- A line in water: a case of customer...

Persistent link: https://www.econbiz.de/10011727810

Relationship between ethics and buying : a study of the beauty and healthcare sector in the Middle East

Jham, Vimi; Malhotra, Gunjan - In: International journal of services technology and management 25 (2019) 1, pp. 36-52

Persistent link: https://www.econbiz.de/10012101554