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Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
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2
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
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3
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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4
The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior
Gong, Taeshik
- In:
Journal of service theory and practice
35
(
2025
)
2
,
pp. 319-347
Persistent link: https://www.econbiz.de/10015373276
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5
Unveiling the Nexus : service robot support and proactive customer service performance in hospitality industry
Gong, Taeshik
- In:
International journal of hospitality management
129
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015434284
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6
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
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7
The electronic service quality model : the moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10003748328
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8
An investigation of nonbeneficiary reactions to discretionary preferential treatments
Chan, Kimmy Wa
;
Yim, Chi-kin
;
Gong, Taeshik
- In:
Journal of service research
22
(
2019
)
4
,
pp. 371-387
Persistent link: https://www.econbiz.de/10012127929
Saved in:
9
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
10
Fostering customer-oriented constructive deviance : the influence of moral emotions and moral disengagement
Al-Atwi, Amer Ali
;
Gong, Taeshik
;
Bakir, Ali
- In:
International journal of contemporary hospitality management
36
(
2024
)
9
,
pp. 2977-2998
Persistent link: https://www.econbiz.de/10015137808
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