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Lean Six Sigma im Bankensektor : Operative und strategische Anwendungen für Theorie und Praxis

Sunder M., Vijaya; Ganesh, L. S. - 2024

Einleitung -- Hintergrund der Schlüsselkonzepte -- Ein Überblick über den Bankensektor -- Eine morphologische Analyse der Forschungsliteratur zu Lean Six Sigma für Dienstleistungen -- Lean Six Sigma-Projekte in Bankunternehmen - Analyse von Implementierungsfällen -- Lean Six Sigma als...

Persistent link: https://www.econbiz.de/10015081252

Lean Six Sigma in Banking Services : Operational and Strategy Applications for Theory and Practice

Sunder M., Vijaya; Ganesh, L. S. - 2020 - 1st ed. 2020.

Introduction -- Background of Key Concepts -- An Overview of Banking Sector -- A Morphological Analysis of Research Literature on Lean Six Sigma for Services -- Lean Six Sigma Projects in Banking Firms – Analysis of Implementation Cases -- Lean Six Sigma as a Dynamic Capability – An Analysis...

Persistent link: https://www.econbiz.de/10012399427

Service failure and recovery in B2B markets : a morphological analysis

Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; … - In: Journal of business research : JBR 131 (2021), pp. 763-781

Persistent link: https://www.econbiz.de/10012545044

Identification of the dynamic capabilities ecosystem : a systems thinking perspective

Sunder M., Vijaya; Ganesh, L. S. - In: Group & organization management : an international journal 46 (2021) 5, pp. 893-930

Persistent link: https://www.econbiz.de/10012626403

Lean additives in a service factory : a design science approach

Sunder M., Vijaya; Ganesh, L. S. - In: Technovation : the international journal of … 104 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012873097

A dynamic capabilities view of lean in a service context

Sunder M., Vijaya; Ganesh, L. S.; Marathe, Rahul Ratnakar - In: IEEE transactions on engineering management : EM 70 (2023) 11, pp. 3887-3901

Persistent link: https://www.econbiz.de/10014424474

Constructs of quality in higher education services

Sunder M., Vijaya - In: The international journal of productivity and … 65 (2016) 8, pp. 1091-1111

Persistent link: https://www.econbiz.de/10011629508

Explicating the intersections of value disciplines for the digital era

Sunder M., Vijaya; Modukuri, Siddhartha - In: Journal of creating value 8 (2022) 2, pp. 328-348

Persistent link: https://www.econbiz.de/10014581521

The interplay of lean practices and digitalization on organizational learning systems and operational performance

Sunder M., Vijaya; Prashar, Anupama - In: International journal of production economics 270 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10015049168

Explicating the microfoundations of operational excellence in services : a capabilities perspective

Sunder M., Vijaya; Linderman, Kevin - In: Journal of operations management 70 (2024) 7, pp. 1048-1075

Persistent link: https://www.econbiz.de/10015135060