We develop a new framework for designing online policies given access to an oracle providing statistical information about an offline benchmark. Having access to such prediction oracles enables simple and natural Bayesian selection policies, and raises the question as to how these policies...

Cross-selling is becoming an increasingly prevalent practice in call centers, due, in part, to its unique capability to allow firms to dynamically segment their callers and customize their product offerings accordingly. This paper considers a call center with cross-selling capability that serves...

In recent years, growth in the demand for emergency medical services along with decline in the number of hospitals with emergency departments (EDs) has led to overcrowding. In periods of overcrowding, an ED can request the Emergency Medical Services (EMS) agency to divert incoming ambulances to...

Many service providers utilize priority queues. Many consumers revile priority queues. However, some form of priority service may be necessary to maximize social welfare. Consequently, it is useful to understand how the priority scheme chosen by a revenue-maximizing firm differs from the one a...

We study matching queues with abandonment. The simplest of these is the two-sided queue with servers on one side and customers on the other, both arriving dynamically over time and abandoning if not matched by the time their patience elapses. We identify non-asymptotic and universal scaling laws...

We study how to optimally match agents in a dynamic market with heterogeneous match values. A network topology determines the feasible matches in the market. We consider networks that are two-sided when all matches include two agents, or acyclic otherwise. An inherent trade-off arises between...