The promise of collaboration between humans and algorithms in producing good decisions is stimulating much experimentation. Drawing on research in organization design can help us to approach this experimentation systematically. I propose typologies for considering different forms of division of...

Communication gaps often lead to accidents, delays, missed opportunities, waste, and conflict in organizations. However, on occasion, they can also lead to beneficial outcomes, at least for one of the parties involved. Prior scholarship on productive misunderstandings and on strategic ambiguity...

We introduce the concept of a “code”- a fuzzy mapping between two distinct sets of cognitive constructs – as a fundamental construct to study culture. The concept of a code, and the distinction between using a code vs. expectations about the code others use, can be applied to study many...

Design thinking remains mired in controversy. Its proponents claim that it enhances not just confidence but also creativity, but its opponents question whether it does anything beyond building unfounded confidence. In order to bring rigorous evidence to this debate, we designed a randomized...

In this chapter I outline the micro-structural approach to organization design, distinguish it from past approaches and describe what it promises. The essence of the micro-structural approach is to break down large and complex organizations into myriads of smaller organizations, linked together...