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"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
2
Mechanisms and consequences of anthropomorphizing autonomous products : the role of schema congruity and prior experience
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Schmalenbach business review : sbr
72
(
2020
)
4
,
pp. 485-510
Persistent link: https://www.econbiz.de/10012429749
Saved in:
3
Une question de perspective : les managers et les consommateurs évaluent différemment les contributions des technologies
Yamim, Amanda Pruski
;
Mai, Robert
;
Jörling, Moritz
- In:
Recherche et applications en marketing : RAM
39
(
2024
)
4
,
pp. 29-54
Persistent link: https://www.econbiz.de/10015154737
Saved in:
4
Wired for work : brain-computer interfaces' impact on frontline employees' well-being
Kies, Alexander Daniel
;
De Keyser, Arne
;
Jaramillo, Susana
- In:
Journal of service management
36
(
2025
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10015401018
Saved in:
5
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
6
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
7
To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547967
Saved in:
8
You and your autopilot : how consumers perceive semi-autonomous cars
Tuzovic, Sven
;
Paluch, Stefanie
-
2020
Persistent link: https://www.econbiz.de/10012266262
Saved in:
9
"Keep the space" : influence of perceived space on wellbeing in restaurants during Coronavirus
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
Consumption, Production, and Entrepreneurship in the …
,
(pp. 57-76)
.
2022
Persistent link: https://www.econbiz.de/10013274075
Saved in:
10
Human-robot collaboration : managing the integration of service robots in the frontline
Tuzovic, Sven
;
Paluch, Stefanie
- In:
Gestaltung des Wandels im Dienstleistungsmanagement : …
,
(pp. 597-614)
.
2023
Persistent link: https://www.econbiz.de/10014315474
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