This paper investigates the local effects of mining on the quality of public services and on people's optimism about their future living conditions. It also assesses the mediating role of local institutions and local governments 'taxing rights in shaping the proximity-to-mine effects. The...

This study examines the relationships that exist between quality municipal service and citizen satisfaction. This paper is, therefore, an examination of Relationship between quality Municipal Service and citizen satisfaction in Batu Pahat, Malaysia. It argues that the constitutional mandate of...

Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...

The aim of this report is to present the within-country variability in the EU citizens' perceptions of the generalised and institutional trust, quality of public service and local governance based on their experiences and opinions expressed in three surveys. By within-country variability we...