Purpose – The purpose of the paper is to examine customer satisfaction and dissatisfaction with interpersonal vs internet service encounters in Thai retail stockbrokerage and corporate banking.Design/Methodology/Approach – In each of two separate projects, in-depth qualitative interviews...

Sales force automation (SFA) is increasingly used to support customer relationships, and provides a good example of technology application on the supplier-customer interface. While research has begun to examine SFA, understanding it from the customer viewpoint is still vague. This paper reports...

In retail banking, the internet has allowed banks to offer information and services to customers at their convenience, and many Thai banks are following worldwide trends in implementing internet banking. Banks which offer this channel claim that it reduces costs and makes them more competitive....

Bis heute sind die Entwicklungsprobleme Omans von dem traditionellen Dualismus der beiden Landesteile - Küstenregion und Inneroman - geprägt. Der Beitrag befaßt sich mit den ökonomischen Aspekten dieser Dichotomie und analysiert insbesondere die beiden unterschiedlichen Wirtschaftsstrukturen...

The paper shows that state intervention is achieving the exact opposite of the intended goals. Producers and consumers in Kordofan are worse off because of government policy. Furthermore, increased food production and increased foreign exchange earnings through cash crop export, also have...

Purpose: The purpose of this paper is to examine “(Buddhist economics)” in urban reform Buddhism in Thailand. In the West, Buddhist economics is often perceived as a specific economic system, but understanding the sustainable development debate in Buddhist countries requires recognition that...

To enhance consumer brand experience, marketers are increasing engagement in brand communities by using social media technology enabling them to interact directly with customers. Past studies reported that perceived social presence contributes to positive consumer attitudes towards websites...

Asian food markets are large and growing very rapidly. Per capita food consumption is increasing as income rises, and food consumption habits are changing. Asian food retailing is also changing rapidly, as distribution and transportation modernizes. Consumers are becoming more sophisticated,...