Can innovations in communications technology dilute the power of China’s authoritarian government? When Voice over Internet Protocol (VOIP) and Little Smart (xiao lingtong) personal handyphone service arst broke into China’s market, they were illegal. However, consumers loved the services...

For international Internet service, indicators of this second type are difficult to obtain. In the long run, developing such reliable information will inform international debates about the Internet. In this paper, we focus on one such indicator autonomous system numbers (ASN). The number of...

Out of around 200 countries in the world, only 75 have number portability. What explains the speed and pattern of diffusion of this regulatory issue? Research on policy diffusion offers several explanations: constructivist, coercion, competition, and learning. Constructivists argue that...

The study of customer satisfaction and service quality is relatively new. Some of the landmark studies guiding investigations today were published only in the late 1980’s and 1990’s. Given the room for improvement in customer satisfaction with communications services, how can the FCC...

On December 26, 2004, a major tsunami hit several countries in South and Southeast Asia. The magnitude of the disaster across the entire region was of a scale that had not been experienced for many years. Among the range of responses which developed, one was an entirely on-line effort. A small...

This study analyzes China’s telecommunications and electricity sector from three perspectives – market reforms, regulatory reforms, and their intersection with major challenges – and places each in a global context. Market reforms include changes in market structure, both globally and in...