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Optimal planning of technology roadmap under uncertainty

Lai, Chaoan; Xu, Liang; Shang, Jennifer - In: Journal of the Operational Research Society 71 (2020) 4, pp. 673-686

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Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

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Smart hotels but not necessarily smart decisions : the smartness paradox

Wong, IpKin Anthony; Xiao, Ya; Lin, Zhiwei; Sun, Danni; … - In: International journal of contemporary hospitality management 36 (2024) 10, pp. 3378-3402

Persistent link: https://www.econbiz.de/10015138031

When smart products become dumb (again) : voluntary and legally required service updates and their impact on consumers' purchase intention

Schleef, Melina; Bilstein, Nicola; Schrader, Paul Tobias; … - In: Journal of service management research : SMR 7 (2023) 1, pp. 52-65

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High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services

Wünderlich, Nancy V.; Wangenheim, Florian von; Bitner, … - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20

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Contrasting risk perceptions of technology-based service innovations in inter-organizational settings

Paluch, Stefanie; Wünderlich, Nancy V. - In: Journal of business research : JBR 69 (2016) 7, pp. 2424-2431

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Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

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Conceptualizing smart service systems

Beverungen, Daniel; Müller, Oliver; Matzner, Martin; … - In: Electronic markets : the international journal on … 29 (2019) 1, pp. 7-18

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Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach

Geum, Youngjung; Jeon, Hongseok; Lee, Hakyeon - In: Service business 10 (2016) 3, pp. 531-555

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Design rules for smart services : overcoming barriers with rational heuristics

Klein, Maximilian Michael - 2017

Produzierende Firmen investieren im Rahmen von Servitization bedeutende Summen in "Smart Services", welche durch angebundene Produkt-Service-Systeme und Datenübertragung zwischen Kunden und Dienstleister ermöglicht werden. Trotz der hohen Investitionssummen in erweiterte Portfolios bleiben...

Persistent link: https://www.econbiz.de/10011723434