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A study on the effect of the q...
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59
Akay, Alpaslan
57
Straume, Odd Rune
57
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56
Bryson, Alex
56
Proto, Eugenio
55
Ferrer-i-Carbonell, Ada
54
Rivkin, Steven G.
54
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54
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53
Ours, Jan C. van
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The accounting review : a publication of the American Accounting Association
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ECONIS (ZBW)
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Other ZBW resources
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EconStor
1,608
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1
A framework for analysing higher education
performance
: students'
satisfaction
, perceived learning outcomes, and dropout intentions
Duque, Lola C.
- In:
Total quality management & business excellence : an …
25
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
Saved in:
2
How to achieve customer
satisfaction
? : perspective of logistics outsourcing
performance
Świtała, Marcin
;
Cichosz, Marzenna
;
Trzęsiok, Joanna
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
15
(
2019
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
Saved in:
3
A composite measure of
performance
-expectation and
performance
-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
4
Changes in the
satisfaction
with consulting services according to the opinion of entrepreneurs in North-Eastern Hungary 2001-2016
Tokár-Szadai, Ágnes
- In:
Journal of contemporary economic and business issues
4
(
2017
)
2
,
pp. 85-96
examine the changes in the entrepreneurs’ experiences with consulting services over the last 15 years.The
satisfaction
with …
Persistent link: https://www.econbiz.de/10011862205
Saved in:
5
Performance
-only measures vs.
performance
-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
6
Multigroup validation of the service quality, customer
satisfaction
and
performance
links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
7
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
8
CRM/e-CRM effects on banks
performance
and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
9
A framework for a customer approach to
performance
measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
10
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
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