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The Palgrave Handbook of Servi...
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Dienstleistung
32
Services
31
Customer integration
30
Kundenintegration
30
Innovation
27
Service-Dominant Logic
26
Service-dominant logic
26
Beziehungsmarketing
25
Relationship marketing
25
Betriebliche Wertschöpfung
24
Dienstleistungssektor
24
Service industry
24
Value creation
24
Dienstleistungsqualität
23
Service quality
23
Schweden
20
Sweden
17
Dienstleistungsinnovation
16
Innovationsmanagement
16
Organisatorischer Wandel
16
Organizational change
16
Service innovation
16
Innovation management
15
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
11
Dienstleistungsmarketing
11
Digitalisierung
11
Digitization
11
Konsumentenverhalten
11
Services marketing
11
Lieferantenmanagement
10
Supplier relationship management
10
Beschwerdemanagement
9
Complaint management
9
Dienstleistungsmanagement
8
Nachhaltige Entwicklung
8
Service management
8
Sustainable development
8
Theorie
8
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Online availability
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Undetermined
40
Free
17
Type of publication
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Article
108
Book / Working Paper
29
Type of publication (narrower categories)
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Article in journal
87
Aufsatz in Zeitschrift
87
Aufsatz im Buch
23
Book section
23
Collection of articles of several authors
6
Sammelwerk
6
Case study
3
Fallstudie
3
Graue Literatur
3
Non-commercial literature
3
Aufsatzsammlung
2
Arbeitspapier
1
Collection of articles written by one author
1
Company information
1
Conference paper
1
Conference proceedings
1
Festschrift
1
Firmeninformation
1
Hochschulschrift
1
Konferenzbeitrag
1
Konferenzschrift
1
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1
Thesis
1
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1
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Language
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English
129
Swedish
6
German
1
Undetermined
1
Author
All
Edvardsson, Bo
118
Tronvoll, Bård
41
Kowalkowski, Christian
13
Sörhammar, David
11
Enquist, Bo
10
Witell, Lars
10
Gustafsson, Anders
9
Strandvik, Tore
9
Sklyar, Alexey
7
Colurcio, Maria
6
Gebauer, Heiko
6
Kristensson, Per
5
Reynoso, Javier
5
Skålén, Per
5
Gruber, Thorsten
4
Klaus, Philipp
4
Koskela-Huotari, Kaisa
4
Nyström, Harry
4
Petros Sebhatu, Samuel
4
Di Pietro, Laura
3
Holmlund, Maria
3
Paiola, Marco
3
Pareigis, Jörg
3
Renzi, Maria Francesca
3
Wetter Edman, Katarina
3
Alves, Helena
2
Andreassen, Tor Wallin
2
Arsenovic, Jasenko
2
Brown, Stephen Walter
2
Caridà, Angela
2
Conduit, Jodie
2
Edvinsson, Leif
2
Firth, Robert
2
Fisk, Raymond P.
2
Friman, Margareta
2
Grönroos, Christian
2
Helkkula, Anu
2
Högström, Claes
2
Jaakkola, Elina
2
Lervik-Olsen, Line
2
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Institution
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Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
Published in...
All
Journal of service management
20
International journal of quality and service sciences
7
Journal of business research : JBR
7
Managing service quality : MSQ ; an international journal
6
Business transformation for a sustainable future
5
The journal of services marketing
5
Journal of service research : JSR
4
Marketing theory
4
The service industries journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Rapport från Institutionen för Ekonomi och Statistik
3
The journal of business & industrial marketing
3
AMS review : official publication of the Academy of Marketing Science
2
Involving customers in new service development
2
Journal of service theory and practice : JSTP
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Series on technology management
2
A Research Agenda for Service Marketing
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
DOI: 10.1080/0267257X.2019.1600572
1
Designing for service : key issues and new directions
1
Driving service productivity : value-creation through innovation
1
European journal of marketing : EJM
1
European management journal
1
Handbook of service science ; [Vol. 1]
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Innovating in practice : perspectives and experiences
1
Innovation of strategic reflexivity
1
International journal of services technology and management
1
Journal of Service Management
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of business-to-business marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Legends in marketing
1
Management and information technology after digital transformation
1
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Source
All
ECONIS (ZBW)
OLC EcoSci
75
Other ZBW resources
56
RePEc
11
USB Cologne (EcoSocSci)
3
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1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Understanding how service ecosystem actors collaborate for value cocreation
Tronvoll, Bård
;
Edvardsson, Bo
- In:
A Research Agenda for Service Marketing
,
(pp. 69-90)
.
2024
Persistent link: https://www.econbiz.de/10014517951
Saved in:
3
Customer experiences in crisis situations : an agency-structure perspective
Tronvoll, Bård
;
Edvardsson, Bo
- In:
Marketing theory
22
(
2022
)
4
,
pp. 539-562
Persistent link: https://www.econbiz.de/10013435578
Saved in:
4
Critical examination of academic marketing and service research's philosophical foundation
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10014473584
Saved in:
5
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
6
How do actors coordinate for value creation? : a signaling and screening perspective on resource integration
Dehling, Sebastian
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 18-26
Persistent link: https://www.econbiz.de/10013542861
Saved in:
7
Crisis behaviors as drivers of value co-creation transformation
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013537621
Saved in:
8
Beacons to conceptual impact
Tronvoll, Bård
;
Plangger, Kirk
- In:
AMS review : official publication of the Academy of …
14
(
2024
)
1/2
,
pp. 7-11
Persistent link: https://www.econbiz.de/10014584091
Saved in:
9
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
10
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
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