This paper investigates whether firms’ responsiveness to customer reviews affects firms’ online reputation. Responsiveness is measured by the intensity (fraction) of reviews that are responded to whereas online reputation is measured using TripAdvisor’s average customer review rating (1-5...

Time preference is a fundamental component of many economic models and questions of interest. Yet, elicited preferences are frequently questioned on the grounds of potentially confounding elements of the experimental design, such as trust in the experimenter. We report on a time preference...

We consider a model of vertical competition where downstream firms (retailers) purchase an upstream input from a monopolist and are able to differentiate from each other in terms of quality. Our primary focus is to study the effects of introducing a large retailer, such as a Wal-Mart...

The logit model is the most popular tool in estimating demand for differentiated products. In this model, the outside good plays a crucial role because it allows consumers to stop buying the differentiated good altogether if all brands simultaneously become less attractive (for example if a...

We describe a classroom experiment that illustrates the concepts of market power and the Lerner Index. Students are organized in groups, each making a decision for a monopolist. Monopolists face different (unknown) demand curves, each with a different (constant) elasticity. Through repetition,...