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Linking error management practices with call center employees' helping behaviors and service recovery performance

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Organizations wish to minimize the probability of service errors; however, complete elimination of service errors is not possible, especially in industries where human interactions are frequent. Particularly, the ways in which various sources of support may affect service recovery behaviors and...

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Flight attendant's knowledge sharing, innovative work behaviour, and new service development

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The influence of entrepreneurial orientation on types of process innovation capabilities and moderating role of social capital

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The dynamics of expert and team intuition in NPD projects : the role of environmental turbulence and expert power

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The interplay of entrepreneurial motivations, job attractiveness and family-owned SMEs growth : evidence from China Pakistan Economic Corridor region

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Levelling up or down : leader's strategies to encounter downward envy in family-owned software houses

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Beyond diversity : why the inclusion is imperative for boards to promote sustainability among agile non-profit organisations?

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How and when does witnessing incivility lead to psychological distress in family-owned bank employees?

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The buy-in benchmark in Islamic banking : combined effect of brand role clarity and employee brand commitment towards employee brand equity

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