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When work and life boundaries are blurred : P2P accommodation hosts' work-life integration and consequences

Ma, Emily; Wang, Sujie; Wang, Danni; Liu, Aijing; Kim, Misun - In: International journal of hospitality management 99 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013328050

Work-family supportive benefits, programs, and policies and employee well-being : implications for the hospitality industry

Kim, Misun; Ma, Emily; Wang, Liang - In: International journal of hospitality management 108 (2023), pp. 1-17

Persistent link: https://www.econbiz.de/10013482306

From surviving to co-creating : the effects of the reshaped physical and social servicescape on customer citizenship behavior

Kim, Misun; Baker, Melissa A. - In: The service industries journal 45 (2025) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10015194244

Feeling empowered and doing good? : a psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs

Ma, Emily; Zhang, Yun; Xu, Feng Zeng; Wang, Danni; Kim, … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012648368

When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants

Ma, Emily; Bao, Yafang; Huang, Leijun; Wang, Danni; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 184-211

Persistent link: https://www.econbiz.de/10014253097

When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?

Ma, Emily; Baker, Melissa A.; Kim, Youngsun Sean; Kim, … - In: The Cornell hospitality quarterly 65 (2024) 2, pp. 184-199

Persistent link: https://www.econbiz.de/10014634701

From angels to demons : uncovering the relationships between tipping, social dignity, OCB and incivility intentions

Wang, Danni; Baker, Melissa A.; Kim, Youngsun Sean; Ma, … - In: International journal of hospitality management 98 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10013198506

I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior

Kim, Misun; Jang, Jichul - In: Journal of service theory and practice 33 (2023) 1, pp. 23-45

Persistent link: https://www.econbiz.de/10014301936

Diversity and inclusion in hospitality and tourism : guest editorial

Yang, Wan; Madera, Juan M.; Xu, Shi; Wu, Luorong; Ma, Emily - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3737-3742

Persistent link: https://www.econbiz.de/10014429845

Diversity and inclusion in hospitality and tourism : bridging the gap between employee and customer perspectives

Madera, Juan M.; Yang, Wan; Wu, Luorong; Ma, Emily; Xu, Shi - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3972-3989

Persistent link: https://www.econbiz.de/10014429888