Total Quality Management (TQM) and Supply Chain Management (SCM) have been considered to be the two most important strategic approaches for the organizations like manufacturing, services and Small and Medium Enterprises (SMEs). They have become the prerequisite for success and competitive...

Purpose – The purpose of this paper is to identify the potential barriers of telecom services and develop relationships among them using interpretive structural modeling (ISM) in the Indian telecom sector. Further, this paper intends to find the driving and dependence powers of telecom...

The Indian service sector forms a backbone of social and economic growth of the country and emerged as the largest and fastest developing sector. Apart from the several service industries in this sector, two major functional pillars of this sector are information and communication technology...

Quality gurus such as Juran, Deming and Crosby have advocated various methodologies for business success and single out some quality practices. These practices have a positive impact on business performance in both manufacturing and service sectors.This paper attempts to identify the TQM...

Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the...

In the present era of competitive business environment due to increasing complexity and globalization of quality products and services, quality managers and practitioners have started to improve services to customers especially in healthcare and hospitality industries. These industries are...