Research on the distribution of resources typically focuses on anticipated outcomes. This paper investigates the social norms people use to distribute adventitious (unanticipated) outcomes. Participants in this study read a scenario where either they, or the person they were with (an...

The purpose of this paper is to highlight through examples and discussion the challenges that business faculty, and in particular those who teach negotiation and conflict resolution, face when teaching Western business principles to international students. The paper begins by differentiating the...

The purpose of the current chapter is to meta-analytically examine the nomological network around emotional labor. The results show that negative display rules, high level of job demand, frequent contacts with customers, and lack of autonomy and social support are significantly related to...