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A tale of two cultures : consumer reactance and willingness to book fenced rates
Song, Myungkeun; Noone, Breffni M.; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 57 (2018) 6, pp. 707-726
Persistent link: https://www.econbiz.de/10011927122
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An examination of the role of booking lead time in consumers’ reactions to online scarcity messages
Song, Myungkeun; Noone, Breffni M.; Han, Rachel J. - In: International journal of hospitality management 77 (2019), pp. 483-491
Persistent link: https://www.econbiz.de/10011988870
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The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46
Persistent link: https://www.econbiz.de/10011738827
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Exploring effective price presentation format to reduce decision difficulty and increase decision satisfaction
Song, Myungkeun; Lee, Won Seok; Moon, Joonho - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128985
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Let your algorithm shine : the impact of algorithmic cues on consumer perceptions of price discrimination
Choi, Sungwoo; Song, Myungkeun; Jing, Luo - In: Tourism management : research, policies, practice 99 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014320865
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The structural relationship between a low-cost carrier's service experience, corporate social responsibility, brand love, and reuse intention : the case of Southwest Airlines
Lee, Won Seok; Tang, Ruohan; Moon, Joonho; Song, Myungkeun - In: Journal of air transport management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013272286
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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10009525110
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Hotel revenue management and the Internet : the effect of price presentation strategies on customers' willingness to book
Noone, Breffni M.; Mattila, Anna S. - In: International journal of hospitality management 28 (2009) 2, pp. 272-279
Persistent link: https://www.econbiz.de/10003827290
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Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314