Franchising is an important form of organizational control. Possible benefits of franchising include its ability to reduce agency costs that increase with costly monitoring, and provide incentives for the use of local information by onsite managers. However, these benefits may come at a cost, as...

Performance improvements subsequent to the implementation of a pay-for-performance plan may result either because more productive employees self-select into the firm (selection effect) and/or because employees allocate more effort to learn how to perform their tasks better (effort effect). We...

Recent studies report an increasing use of nonfinancial measures such as product quality, customer satisfaction and market share in performance measurement an compensation systems. A growing literature suggests that nonfinancial performance measures are better predictors of long-term performance...