Two socioeconomic transformations, namely, the booms in the sharing economy and retail e-commerce, lead to the prospect where shared mobility of passenger cars prevails throughout urban areas for home delivery services. Logistics service providers as well as local governments are in need of...

By incorporating the latest advancement in complex system modeling and simulation into the service system research, this book makes a valuable contribution to this field that will lead service innovation and service management toward the digital twin and metaverse. It covers important topics...

Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.