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Employee engagement, its antecedents and effects on business performance in hospitality industry : a multilevel analysis

Liu, Xiaoming; Yu, Jing; Guo, Qiang; Li, Jun - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4631-4652

Persistent link: https://www.econbiz.de/10013455347

It takes two to empower : customer responses to empowerment recovery in the context of robot service failure

Yu, Jing; Liu, Xiaoming; He, Mang; Huang, Liman; Li, Jun - In: International journal of hospitality management 120 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015071094

Job insecurity and counterproductive behavior of casino dealers : the mediating role of affective commitment and moderating role of supervisor support

Tian, Qing; Zhang, Licheng; Zou, Wenchi - In: International journal of hospitality management 40 (2014), pp. 29-36

Persistent link: https://www.econbiz.de/10010388605

Servant leadership, social exchange relationships, and follower's helping behavior : positive reciprocity belief matters

Zou, Wenchi; Tian, Qing; Liu, Jia - In: International journal of hospitality management 51 (2015), pp. 147-156

Persistent link: https://www.econbiz.de/10011413958

The role of work group context and information seeking in newcomer socialization : an interactionist perspective

Zou, Wenchi; Tian, Qing; Liu, Jia - In: Journal of management & organization : JMO 21 (2015) 2, pp. 159-175

Persistent link: https://www.econbiz.de/10011906280

Spiritual leadership and employee CSR participation : a probe from a sensemaking perspective

Zou, Wenchi; Lin, BaoWen; Su, Ling; Houghton, Jeffery D. - In: Journal of business ethics : JBE 186 (2023) 3, pp. 695-709

This study via the sensemaking perspective examines whether spiritual leadership can influence employee workplace spirituality and employee corporate social responsibility (CSR) participation. We also examine the joint effects of spiritual leadership and employee Machiavellianism on employee...

Persistent link: https://www.econbiz.de/10014321693

How customer experience affects the customer-based brand equity for tourism destinations

Yang, Yan; Liu, Xiaoming; Li, Jun - In: Journal of travel and tourism marketing 32 (2015), pp. 97-113

Persistent link: https://www.econbiz.de/10011416156

Antecedents of tourists' behavioral intentions : the role and influence of tourists' perceived freedom of choice, destination imgae, and satisfaction

Liu, Xiaoming; Li, Jun; Fu, Yi - In: Tourism analysis : an interdisciplinary tourism & … 21 (2016) 6, pp. 577-588

Persistent link: https://www.econbiz.de/10011623140

The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions

Liu, Xiaoming; Li, Jun; Kim, Woo Gon - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 135-146

Persistent link: https://www.econbiz.de/10011711485

A formative measurement approach for exploring how to form service quality in hot spring resorts

Liu, Xiaoming; Fu, Yi; Chao, Ren-Fang; Li, Jun - In: Tourism and hospitality research : THR 19 (2019) 1, pp. 27-39

Persistent link: https://www.econbiz.de/10012165571