//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
ENHANCING CUSTOMER RESPONSIVEN...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Performance measurement
15
Performance-Messung
15
Strategic management
11
Strategisches Management
11
Firm performance
9
Portugal
9
Unternehmenserfolg
9
Quality management
8
Qualitätsmanagement
8
Benchmarking
7
Airport
6
Flughafen
6
Industrie
6
Manufacturing industries
6
Performance management
6
Performance-Management
6
USA
6
United States
6
Competitive strategy
5
Wettbewerbsstrategie
5
Bibliometrics
4
Bibliometrie
4
Customer satisfaction
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Führungskräfte
4
KMU
4
Kundenzufriedenheit
4
Managers
4
SME
4
Service industry
4
Service quality
4
Air passenger transport
3
Airport performance
3
Betriebliches Informationssystem
3
Business intelligence system
3
Cluster analysis
3
Clusteranalyse
3
more ...
less ...
Online availability
All
Undetermined
13
Free
1
Type of publication
All
Article
56
Type of publication (narrower categories)
All
Article in journal
55
Aufsatz in Zeitschrift
55
Aufsatz im Buch
1
Book section
1
Language
All
English
55
Portuguese
1
Author
All
Yasin, Mahmoud M.
42
Gomes, Carlos Francisco
31
Czuchry, Andrew J.
8
Alavi, Jafar
6
Augusto, Mário Gomes
6
Lisboa, João V.
6
Small, Michael H.
6
Bezerra, George C. L.
5
Gomes, Carlos F.
4
Lisboa, João
3
Lisboa, João Veríssimo
3
Miller, Phillip E.
3
Oliveira, Joana Morgado
3
Bunge, Mario
2
Martinho, José Luís
2
Pedroso, Elsa
2
Al-Najjar, Mohammad
1
AlHinai, Yousuf
1
Ashrafi, Rafi
1
Bezerra, George Christian Linhares
1
Castelo, Samuel Leite
1
Czuchry, Andrew
1
Figueira, José Rui
1
Gomes, Carlos Ferreira
1
Kady, Rani A.
1
Koubida, Sallem
1
Lisboa, Joa︢o
1
Martinho, José L.
1
Miller, Phillip
1
Najjar, Mohammad
1
Peisl, Thomas C.
1
Rodrigues, Elsa P.
1
Shafieyoun, Rasool
1
Shafieyoun, Rasoul
1
Simões, Jorge M.
1
Steele, Betty K.
1
Torres, Pedro M.
1
Torres, Pedro Marcelo
1
Yashin, Mahmoud M.
1
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
6
International journal of business and systems research
5
International journal of business innovation and research
4
Journal of air transport management
4
International journal of business information systems : IJBIS
3
Journal of global business : JGB ; journal of the Association for Global Business
3
Advances in competitiveness research : ACR
2
Business process management journal
2
Competitiveness review : an international business journal incorporating Journal of global competitiveness
2
International journal of business excellence
2
International journal of process management and benchmarking : IJPMB
2
International journal of production research
2
The service industries journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Academia : revista Latinoamericana de administración
1
Cadernos de economia
1
European journal of operational research : EJOR
1
International journal of accounting information systems
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
Journal of accounting & organizational change : JAOC
1
Journal of business research : JBR
1
Mobile electronic commerce : foundations, development, and applications
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Project management journal : PMJ
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
59
OLC EcoSci
57
RePEc
9
Showing
1
-
10
of
56
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Capital structure of Portuguese firms : strategy, tactics and culture
Augusto, Mário Gomes
;
Gomes, Carlos Francisco
;
Lisboa, …
- In:
Journal of global business : JGB ; journal of the …
13
(
2002
)
25
,
pp. 17-26
Persistent link: https://ebvufind01.dmz1.zbw.eu/10001719154
Saved in:
2
Performance measurement practices in manufacturing firms revisited
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
International journal of operations & production …
31
(
2011
)
1/2
,
pp. 5-30
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009010131
Saved in:
3
Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 974-998
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010394579
Saved in:
4
Benchmarking competitive methods and strategic choices of Portugues SMEs : traditional practices and new realities
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
Benchmarking : an international journal ; BIJ
16
(
2009
)
6
,
pp. 729-740
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009526450
Saved in:
5
The measurement of operational performance effectiveness: an innovative organisational approach
Gomes, Carlos F.
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
International journal of business innovation and research
1
(
2006/07
)
4
,
pp. 337-364
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003787576
Saved in:
6
An assessment of the key success factors of manufacturing performance from the perspective of external decision-makers
Gomes, Carlos Ferreira
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
International journal of business and systems research
1
(
2007
)
2
,
pp. 148-161
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003738052
Saved in:
7
Strategic grouping and performance of Portuguese manufacturing firms : a structural equation modelling approach
Gomes, Carlos Francisco
;
Augusto, Mário Gomes
;
Yasin, …
- In:
International journal of business and systems research
4
(
2010
)
4
,
pp. 417-431
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003990448
Saved in:
8
Performance management in service operational settings : a selective literature examination
Yasin, Mahmoud M.
;
Gomes, Carlos F.
- In:
Benchmarking : an international journal ; BIJ
17
(
2010
)
2
,
pp. 214-231
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008648022
Saved in:
9
Competitve strategic grouping for hospitals : operational and strategic perspectives on the effective implentation of quality improvement initiatives
Yasin, Mahmoud M.
;
Gomes, Carlos Francisco
;
Miller, …
- In:
The TQM journal : the international review of …
23
(
2011
)
3
,
pp. 301-312
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009154095
Saved in:
10
An assessment of performance-related practices in service operational settings : measures and utilizations patterns
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
- In:
The service industries journal
33
(
2013
)
1
,
pp. 73-97
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009702924
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->