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How do consumers select between hotels and Airbnb? : a hierarchy of importance in accommodation choice

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Hotel decision-making during multiple crises : a chaordic perspective

Pappas, Nikolaos - In: Tourism management : research, policies, practice 68 (2018), pp. 450-464

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Barriers to the implementation of strategic decisions : evidence from hotels in a developing country

Köseoglu, Mehmet Ali; Yazici, Senem; Okumus, Fevzi - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 514-543

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From dreaming to believing : a review of consumer engagement behaviours with brands' social media content across the holiday travel process

Creevey, Dean; Kidney, Etain; Mehta, Glenn - In: Journal of travel and tourism marketing 36 (2019) 6, pp. 679-691

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Innovative mobile technology in hotels and the use of gamification

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I hear you : does quality improve with customer voice?

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Proposal for the implementation of pro-environmental behaviours in the form of open eco-innovations : a perspective of consumers of hotel services

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operationalisation of environmental objectives inscribed in hotels’ strategies. However, these objectives cannot exist only in the minds … implemented in individual hotels and even hotel chains cannot remain the exclusive domain of such establishments, but should be …

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Customers' metaverse service encounter perceptions : sentiment analysis and topic modeling

Sam, S. Jerrin Issac; Jasim, K. Mohamed; Babu, Manivannan - In: Journal of hospitality marketing & management 34 (2025) 1, pp. 92-114

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The influence of consumer confusion on the repurchase intentions of hotel guests : the role of brand loyalty and customer satisfaction

Baykal, Muhammed; Ayyildiz, Ahu Yazici; Koc, Erdogan - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4338-4356

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The impact of emotional perceived value on hotel guests' satisfaction, affective commitment and loyalty

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