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Helkkula, Anu
25
White, Lesley
23
Cobelli, Nicola
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Cassia, Fabio
7
Gill, Liz
6
Johnson, Lester W.
6
Kelleher, Carol
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Arnould, Eric J.
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Snell, Lan
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Wilkie, Dean C. H.
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Yanamandram, Venkata
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Aarikka-Stenroos, Leena
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Chiarini, Andrea
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Clark, Christopher
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Confente, Ilenia
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Céilleachair, Aonghus Ó.
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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
1
Entrepreneurial challenges in the 21st century : creating stakeholder value co-creation
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Group & organization management : an international journal
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International Series in Advanced Management Studies
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Journal of Service Management: Volume 26, Issue 2
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Managing service quality : MSQ ; an international journal
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Research in consumer behavior : Volume 13
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Springer eBook Collection
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The international journal of bank marketing : IJBM
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The journal of brand management : an international journal
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Total quality management & business excellence
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
Other ZBW resources
29
OLC EcoSci
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BASE
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RePEc
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1
How do customers and pharmacists experience generic substitution?
Gill, Liz
;
Helkkula, Anu
;
Cobelli, Nicola
;
White, Lesley
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10008778653
Saved in:
2
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
3
Industry-based issues in the provision of hearing aids in Italy
Cobelli, Nicola
;
Ugolini, Marta Maria
;
Cassia, Fabio
; …
- In:
World review of entrepreneurship, management and …
14
(
2018
)
3
,
pp. 377-388
Persistent link: https://www.econbiz.de/10011884386
Saved in:
4
Qualitative triadic study of the relational factors influencing the formation of quality in a community-based aged health care service network
Gill, Liz
;
White, Lesley
;
Cameron, Ian D.
- In:
Health marketing quarterly
28
(
2011
)
2
,
pp. 155-173
Persistent link: https://www.econbiz.de/10009241940
Saved in:
5
Service co-creation in community-based aged healthcare
Gill, Liz
;
White, Lesley
;
Cameron, Ian Douglas
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 152-177
Persistent link: https://www.econbiz.de/10008988082
Saved in:
6
Improving the uptake of the Australian Home Medicines Review (AHMR) through patient segmentation
White, Lesley
;
Klinner, Christiane
;
Cobelli, Nicola
- In:
International journal of pharmaceutical and healthcare …
5
(
2011
)
3
,
pp. 194-204
Persistent link: https://www.econbiz.de/10009355319
Saved in:
7
Innovation in community-based private practices through eHealth : a business management perspective
Cobelli, Nicola
-
2020
Persistent link: https://www.econbiz.de/10012226288
Saved in:
8
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
9
Who is the individual and collective actor in service experience?
Helkkula, Anu
- In:
Handbook of service experience
,
(pp. 54-65)
.
2025
Persistent link: https://www.econbiz.de/10015423901
Saved in:
10
Exploring client adherence factors related to clinical outcomes
Gill, Liz
;
Cassia, Fabio
;
Cameron, Ian D.
;
Kurrle, Susan
; …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 197-204
Persistent link: https://www.econbiz.de/10010427967
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