Pal Singh, Lakhwinder; Bhardwaj, Arvind; Sachdeva, Anish - 2009
The present work is an empirical study on the impact of quality management techniques, such as Just-In-Time (JIT), 5S’s tools, suggestion schemes, workers participation, Quality Circles (QC) and ISO certification, on the performance of Small and Medium Enterprises (SMEs). The performance...