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Development of personalised services in small business : an iterative learning process
Gottfridsson, Patrik - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 388-400
Persistent link: https://www.econbiz.de/10008655291
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Joint service development : the creations of the prerequisite for the service development
Gottfridsson, Patrik - In: Managing service quality : MSQ ; an international journal 22 (2012) 1, pp. 21-37
Persistent link: https://www.econbiz.de/10009500704
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Service development in small companies : a communication and learning process
Gottfridsson, Patrik - In: Journal of small business and enterprise development 21 (2014) 3, pp. 489-504
Persistent link: https://www.econbiz.de/10010414397
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Different actors' roles in small companies service innovation
Gottfridsson, Patrik - In: The journal of services marketing 28 (2014) 7, pp. 547-557
Persistent link: https://www.econbiz.de/10010434581
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To trust or not to trust? : formal contracts and the building of long-term relationships
Camén, Carolina; Gottfridsson, Patrik; Rundh, Bo - In: Management decision : MD 49 (2011) 3, pp. 365-383
Persistent link: https://www.econbiz.de/10009155513
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Transforming the service idea : a communication and learning process
Gottfridsson, Patrik; Stålhammar, Anna - In: International journal of quality and service sciences 6 (2014) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10010351504
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Delivering sports events : the arena concept in sports from a network perspective
Rundh, Bo; Gottfridsson, Patrik - In: The journal of business & industrial marketing 30 (2015) 7, pp. 785-794
Persistent link: https://www.econbiz.de/10011420328