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Effects of companies' responses to consumer criticism in social media

Xia, Lan - In: International journal of electronic commerce : IJEC 17 (2012/13) 4, pp. 73-99

Persistent link: https://www.econbiz.de/10009767393

An examination of consumer browsing behaviors

Xia, Lan - In: Qualitative market research : an international journal 13 (2010) 2, pp. 154-173

Persistent link: https://www.econbiz.de/10003978255

To Dress Up or Not : Political Identity and Dog Owners’ Purchase of Dog Apparels

Xia, Lan; Zhong, Wenting; Wang, Joyce - 2022

Dogs have become an essential part of many consumers’ everyday lives as well as their purchase and consumption considerations. This research investigates dog owners’ affective reactions to dogs wearing clothes and their purchase of dog apparel influenced by owners’ political identities. We...

Persistent link: https://www.econbiz.de/10014085633

How collective stress affects price fairness perceptions : the role of nostalgia

Xia, Lan; Roggeveen, Anne L. - In: Journal of business research : JBR 152 (2022), pp. 361-371

Persistent link: https://www.econbiz.de/10013493991

To dress up or not : political identity and dog owners' purchase of dog apparels

Xia, Lan; Zhong, Wenting; Wang, Joyce - In: Psychology & marketing 40 (2023) 10, pp. 2118-2131

Persistent link: https://www.econbiz.de/10014338487

Red dog, blue dog : the influence of political identity on owner–pet relationships and owners' purchases of pet-related products and services

Xia, Lan; Wang, Joyce; Gao, Fei - In: European journal of marketing 58 (2024) 9, pp. 2061-2094

Persistent link: https://www.econbiz.de/10015198406

Effects of consumers' efforts on price and promotion fairness perceptions

Xia, Lan; Kukar-Kinney, Monika; Monroe, Kent B. - In: Journal of retailing 86 (2010) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10003969339

Price fairness

Monroe, Kent B. - 2011

Persistent link: https://www.econbiz.de/10009238855

Examining the penalty resolution process : building loyalty through gratitude and fairness

Xia, Lan; Kukar-Kinney, Monika - In: Journal of service research : JSR 16 (2013) 4, pp. 518-532

Persistent link: https://www.econbiz.de/10010203507

For our valued customers only : examining consumer responses to preferential treatment practices

Xia, Lan; Kukar-Kinney, Monika - In: Journal of business research : JBR 67 (2014) 11, pp. 2368-2375

Persistent link: https://www.econbiz.de/10010401978