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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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Negative emotions’ impact on consumer satisfaction and loyalty due to failures in financial services : application of the affective-cognitive model
Sottolichio, Alejandro J.; Ponce, Hector R.; Rojas … - In: Academia : revista Latinoamericana de administración 38 (2025) 1, pp. 106-133
Persistent link: https://www.econbiz.de/10015418205
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Strategic orientation and social enterprise performance
Liu, Gordon; Takeda, Sachiko; Ko, Wai Wai - In: Nonprofit and voluntary sector quarterly 43 (2014) 3, pp. 480-501
Persistent link: https://www.econbiz.de/10010378589
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Linking resource-based strategies to customer-focused performance for professional services : a structural equation modelling approach
Wu, Ming-Lu - In: International journal of management, knowledge and … 2 (2013) 2, pp. 165-184
Persistent link: https://www.econbiz.de/10010342059
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Marketing strategies for competitive advantage : structural equation modelling approach on agricultural sector industry in South India
Devakumar, G.; Barani, G. - In: International journal of business excellence 9 (2016) 2, pp. 225-239
Persistent link: https://www.econbiz.de/10011626884
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Investigating the effect of strategy formulation and implementation on performance of marketing deputy of a company
Hatefi, Mohammad Ali; Ghorbi, Mehdi - In: International journal of strategic business alliances 4 (2015) 2/3, pp. 134-151
Persistent link: https://www.econbiz.de/10011573468
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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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The power of effective HRM and sustainable competitive advantage
Muhammad, Ghulam; Shamsi, Aamir Firoz - In: Middle East journal of management : MEJM 8 (2021) 6, pp. 573-591
Persistent link: https://www.econbiz.de/10012693956
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The strategic management as a factor of customer satisfaction in the foodservice industry in Sarajevo canton
Gursel, Ferda; Busatlić, Senad; Ketin, Sonja; … - In: Management 14 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012199823