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The importance of user-generated content: the case of hotels

Williams, Roger; Wiele, Ton van der; Iwaarden, Jos van; … - In: The TQM journal : the international review of … 22 (2010) 2, pp. 117-128

Persistent link: https://www.econbiz.de/10003996259

A new foundation for quality management in the business environment of the twenty-first century

Wiele, Ton van der; Iwaarden, Jos van; Williams, Roger; … - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 587-598

Persistent link: https://www.econbiz.de/10009243146

Management control systems for business processes in uncertain environments

Eldridge, Stephen; Iwaarden, Jos van; Wiele, Ton van der; … - In: International journal of quality & reliability management 31 (2014) 1, pp. 66-81

Persistent link: https://www.econbiz.de/10010254294

Charities : how important is performance to donors?

Iwaarden, Jos van; Wiele, Ton van der; Williams, Roger; … - In: International journal of quality & reliability management 26 (2009) 1, pp. 5-22

Persistent link: https://www.econbiz.de/10009525102

The influence of e-technology on research in business and management

Wiele, Ton van der; Iwaarden, Jos van; Verboom, Menno; … - In: Emerging themes in E-business research, (pp. 109-120). 2003

Persistent link: https://www.econbiz.de/10003126666

Perceptions about the ISO 9000 (2000) quality system standard revision and its value : the Dutch experience

Wiele, Ton van der; Iwaarden, Jos van; Williams, Roger; … - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10002359541

The effects of increasing product variety and shortening product life cycles on the use of quality management systems

Iwaarden, Jos van; Wiele, Ton van der - In: International journal of quality & reliability management 29 (2012) 5, pp. 470-500

Persistent link: https://www.econbiz.de/10009570894

Mystery Shopping : A Tool to Develop Insight into Customer Service Provision

Hesselink, Martijn Willem; van Iwaarden, Jos; Wiele, … - 2009

Reaching service excellence through a focus on the customer, demands more than just measuring customer satisfaction by means of questionnaire surveys. Nowadays, it is not sufficient anymore to have service excellence in services, processes and relationships. Now is the time to create excellence...

Persistent link: https://www.econbiz.de/10014067916

The concepts and practices of total quality management

Wiele, Ton van der; Dale, Barrie G.; Williams, Roger - 1999

Persistent link: https://www.econbiz.de/10001422126

The journey to excellence

Williams, Roger; Dale, Barrie G.; Wiele, Ton van der - 1999

Persistent link: https://www.econbiz.de/10001422134

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