Local state-owned enterprises (SOEs) in China continue to face government interference in their operations. They are influenced both by the government's "grabbing hand" and by its "helping hand." Our study examines how SOE chairmen with connections to government influence their firm’s...

We study CEO successions to investigate the factors that lead a firm to select an individual with CFO experience for their CEO and whether appointing a former CFO leads to systematic changes in financial reporting, disclosure, and tax policies relative to other CEO appointments. Consistent with...

Electronic visits, or “E-visits" for short, have emerged as a promising channel for accessing healthcare and can significantly impact daily operations in healthcare facilities. However, there is a lack of research on how to efficiently manage appointments for outpatient care providers when...

Inventory management for a new product is challenging due to the lack of historical data, and sales data cannot fully capture the actual demand as excess demand is usually unobservable. Meanwhile, demand-related features are available in the era of big data. We study how to determine the...

Problem definition: Many outpatient care providers offer virtual service that patients can access via televisits. Televisits allow patients to wait to be seen in the location of their choice, protected from exposure to ill patients and without going through the trouble of physical travel. There...

Problem definition: Multi-stage service is common in healthcare. One widely adopted approach to manage patient visits in multi-stage service is to provide patients with visit itineraries, which specify individualized appointment time for each patient at each service stage. We study how to design...