The research analyses effective ways and means of improving the performance of public sector organizations. Etlatieto and TietoEnator have organized the study on the basis of interviews of key public sector managers in four Nordic countries. Special attention was paid to methods employing...

This study investigates the relationship between innovations and firm growth, based on the data of Finnish firms operating in the software industry. We find that in terms of turnover and employment, firms with only technological innovations do not grow more rapidly than other firms. However,...

In this paper we introduce multi-server queueing systems that can be considered as extensions of conventional M/M/s queue to fractional number of servers. We show that the extended Erlang's delay function can be used to calculate delay probabilities for such systems. This approach enables the...

In this paper, we examine new Internet ecosystem strategies through comprehensive OECD PATSTAT patent data analyses focusing on mobile operating system software firms. We also describe current patent disputes between mobile hardware firms and mobile operating system software firms in the US and...

In this paper, we study resource allocation in multiclass networks having several types of flexible servers and general constraints on the number of servers at each station. Each job class is characterized by the station where the job is processed and by the amount of work allocated to that...

In this paper, we study the throughput of multiclass networks featuring several types of flexible servers as well as general constraints both on the number of servers having the same skills and on the number of servers allowed at each station. Each job class is characterized by its processing...

This paper utilizes queuing models to analyze health care processes. We extend previous queuing models to allow for i) heterogeneous resources, ii) resource allocation to various tasks, and iii) teams (complementary resources). We model a process of one clinical unit. We use the model to analyze...

This report is an overview to the presentations and discussions in the seminar Survival or performance? Healthcare viewed through organization, information management, and personnel held on 3.9.2012. The seminar provided an interdisciplinary forum for the question how the health care system may...

After the success related to the GSM standard, the Finnish telecom sector has come to the crossroads and now phases various possible paths to follow and challenges to master. At present there is technological and market competition both within and between different next generation telecom...

Inter-firm collaboration in R&D is not a new phenomenon. What is new, however, is the rapid increase in such collaboration since the 1980s in parallel with increasing competition. Terms like “strategic R&D alliances” or “alliance capitalism” have been coined to conceptualise these...