Forecasts serve as the basis for a wide range of managerial decisions. With the potential of new data sources and new techniques for data analysis, human forecasters are increasingly interacting with algorithms. Although algorithms can show better forecasting performance than humans, forecasters...

Many digital platforms implement feedback mechanisms as a means to control the behavior of their users. However, there is a lack of theoretical explanation regarding the interrelation between design characteristics of feedback mechanisms and their effects. In this study, we interpret feedback...

Purpose: Digital platforms provide logistics service providers (LSPs) the opportunity to increase their capacity utilization. Since there are a large number of reasonable alternatives, LSPs should be able to systematically assess different platforms. How-ever, there is little knowledge on...

This field experiment investigates how different levels of aggregation in relative performance information (RPI) impact employee performance in environments with multiple tasks. We randomly assign store employees of a retail chain to three groups: RPI on overall performance (control group), RPI...

Consumer-generated reviews play a decisive role in creating trust and facilitating transactions on digital platforms. However, prior research shows various problems, e.g., only a small number of consumers providing reviews, fake reviews, and inconsistent reviews. We use an experiment in the...